Terms & Conditions
Welcome! I'm so glad you're here. Whether you're engaging in coaching, counselling, or the Breaking the Loop group program, my goal is to provide a safe and supportive space where you can explore challenges, build on your strengths, and create meaningful change.
Below are the terms that apply to our work together. Please read them alongside my Privacy Policy.
1. Who You're Working With
This website is operated by Anthropo (ABN 24 872 840 478) trading as Faye Lawrence Counselling & Coaching of 56 Wharf Street, Kangaroo Point QLD 4169, Australia (I, me, my). References to "the Website" mean fayelawrence.com.au, and references to "Products" mean any coaching, counselling, program, or event offered for purchase through the Website, including Breaking the Loop.
By booking a session, purchasing a Product, or enrolling in a program, you agree to be bound by these Terms.
2. Understanding Coaching & Counselling
I offer both coaching and counselling, and while they share similarities, they serve different purposes.
Coaching is action-oriented and focuses on personal growth, goal setting, and creating sustainable behaviour change. It is designed for people who are looking to enhance their lives, navigate challenges, or improve specific areas such as motivation, habits, or self-management. Coaching is not a replacement for therapy or mental health treatment. For ADHD coaching we adhere to PAAC competencies: https://paaccoaches.org/core-competencies/
Counselling is more reflective and therapeutic, supporting emotional wellbeing and personal healing. It may involve processing past experiences, addressing emotional distress, and developing coping strategies. As a registered counsellor with the Australian Counselling Association (ACA), I adhere to their ethical and professional standards.
During our initial session, we'll clarify which approach best suits your needs, and this can be adjusted as we go. Breaking the Loop is offered as a coaching program (see Section 8 for its specific terms).
3. What You Can Expect
This space is yours to explore, grow, and work toward positive change at your own pace. You can expect a non-judgmental, confidential, and supportive environment; a collaborative approach where we tailor strategies to your needs; practical tools and insights grounded in research and evidence-based practice; and honest, constructive guidance to help you make progress.
I will use my best efforts and take all reasonable steps to help you achieve your desired results. I don't warrant that any Product will meet your specific requirements, or that all clients will achieve the same results — everyone's circumstances are different.
4. Personal Information & Privacy
When booking a session or purchasing a Product, you'll be asked to provide personal information such as your full name, contact details, and postal or email address. You confirm that all details you provide are true and correct.
Your personal information is handled in accordance with my Privacy Policy.
5. Confidentiality
Your privacy is very important to me. Everything we discuss in individual sessions remains entirely confidential, with a few standard exceptions required by law or professional practice:
If you give written permission to share information with another professional; if I believe there is an immediate risk of harm to you or someone else; or if I am legally required to provide information (for example, a court order).
Section 9 sets out how confidentiality works differently within the Breaking the Loop group format, since more than one person is involved.
6. Booking, Rescheduling & Cancellations (Individual Sessions)
I understand that life happens. For individual coaching or counselling sessions, if you need to cancel or reschedule, I ask for at least 24 hours' notice so the time can be offered to someone else.
Reschedules and cancellations can be made directly via the link on your calendar booking. Cancellations or reschedules with less than 24 hours' notice will incur the full fee, as short-notice cancellations are difficult to fill. In the case of a genuine emergency, please reach out — I'll always do my best to accommodate.
Sessions on hold (coaching packages only). Should you need to put your individual coaching sessions on hold for personal or medical reasons, I'm happy to accommodate this with written notice by email specifying the term you'd like your sessions held for. I'll do my best to accommodate your needs so you can resume when you're ready. This "hold" option applies to individual coaching packages only and does not apply to Breaking the Loop — see Section 8.
Lateness for sessions. It can be a genuine struggle with ADHD to keep to time. However, the session time you've booked has been set aside specifically for you. If you're late to a session (up to 15 minutes), we'll make the best use of your remaining time, but I'm unable to extend past your original booking due to other client commitments. If you're more than 15 minutes late without prior notice, the session will unfortunately be cancelled and the session fee remains payable.
7. Fees & Payment (General)
Fees are payable at the time of booking, or within 12 hours of the session for individual sessions. Payment options include Stripe, bank transfer, PayPal, and Afterpay, as available.
If a payment is returned, denied, or otherwise unpaid by your financial institution for any reason, you are responsible for any associated costs, including bank fees and charges.
If payment becomes an issue, please let me know so we can discuss options together. Continued late payment without communication may require a pause on future sessions, and outstanding balances must be cleared before further sessions can be booked.
If you default on any payment due under these Terms, any reasonable costs I incur in taking steps to recover that payment are recoverable from you.
Unless otherwise stated, all fees are listed in Australian Dollars (AUD) and, where applicable, are GST-inclusive.
Session and individual package fees are non-refundable, except as required under the Australian Consumer Law — see Section 14.
8. Breaking the Loop — Program-Specific Terms
These terms apply specifically to your enrolment in Breaking the Loop, in addition to the general terms above. Where this section and the general terms differ, this section governs for Breaking the Loop enrolments.
8.1 Program structure. Breaking the Loop runs as a fixed 10-week group program, with a live weekly session and regular check ins via Marco Polo. Each group is limited to a maximum of 12 participants. Enrolment also includes 12 months' access to the accompanying course library from the program's end date, for your personal, non-commercial use only (see Section 15).
8.2 Group confidentiality. My own professional confidentiality obligations to you, as set out in Section 5, remain unchanged. However, what you share in live sessions or the group check-in app is heard or read by other participants, not only by me.
By enrolling, you agree to keep confidential anything shared by other participants — including in the app, in live sessions, and in any connected group space — and not to screenshot, forward, or discuss it outside the group.
I ask this of every participant, but I can't guarantee compliance the way I can guarantee my own obligations. Please bear this in mind when deciding what to share.
8.3 Attendance and missed sessions. Because Breaking the Loop runs to a fixed cohort schedule, individual sessions cannot be rescheduled the way a one-to-one session can. There is no "hold" option for Breaking the Loop, unlike individual coaching packages, because the group continues on schedule regardless of any one participant's circumstances. If something significant means you can't continue, contact me directly to discuss the options available.
8.4 Payment. Breaking the Loop can be paid as a single payment or in three instalments, as set out on the enrolment page at the time of booking. If you choose instalments, you commit to all three as a condition of enrolment, regardless of your ongoing attendance. If an instalment payment is not made when due your access to the program and course library may be paused until payment is resolved.
8.5 Refunds. A full refund, less any payment processing fees, is available if requested in writing within 48 hours of the program's official start date. After that window, fees are non-refundable, including for participants on the instalment plan, who remain liable for all three instalments regardless of continued attendance. This 48-hour window is designed to give you a genuine chance to confirm the program is the right fit, while keeping the group stable for everyone else once it's underway. This is in addition to, not instead of, your rights under the Australian Consumer Law (Section 14).
8.6 Suitability and safety. Breaking the Loop is a coaching program and is not a substitute for medical treatment, addiction treatment, or crisis support (see Sections 11 and 12). If you are physically dependent on alcohol, please consult your GP or a medical professional before making any changes to your drinking, as withdrawal can carry serious medical risk.
If a participant discloses something during a live session or in the group app that raises immediate concern for their safety or someone else's, I will follow the duty-of-care obligations in Section 5, using my professional judgement about how to handle it sensitively within a group setting, and following up privately where appropriate.
I reserve the right to ask a participant to pause or withdraw from the program, at my discretion, if I believe their needs go beyond what a group coaching format can appropriately or safely support. In this situation I'll discuss suitable alternatives with you directly.
8.7 Technology. Live sessions are held via Zoom and check-ins via Marco Polo. Your use of these platforms is also subject to their own terms of service and privacy policies.
9. Group Conduct
Where your participation in a Product involves interaction with other participants — including in the Breaking the Loop check-in app, any associated group chat or community — you agree that you will not, through any means:
Harm, harass, or abuse other participants; give advice to other participants regarding psychology, mental health, alcohol, medication, or any related clinical topic; send unwelcome or unsolicited communications to other participants; act in an unlawful, defamatory, discriminatory, or otherwise objectionable manner; or infringe the intellectual property or privacy rights of any other participant or third party.
I reserve the right, at my discretion, to remove, edit, or address any content posted in a group space in order to maintain the safety and purpose of that space. Where a group is hosted on a third-party platform (such as Podia or Marco Polo), your continued use is also governed by that platform's own terms and community standards.
10. Your Role in the Process
Coaching and counselling work best when you feel engaged and empowered. Your role includes being open and honest about your experiences, challenges, and goals; taking an active role in the work we do together, including trying out strategies between sessions; and communicating if something isn't working so we can adjust our approach.
Additionally, for coaching clients (including Breaking the Loop participants):
You acknowledge that coaching does not involve the diagnosis or treatment of mental disorders as defined by the DSM-5, and that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice from a qualified professional. It is your exclusive responsibility to seek independent professional guidance as needed. If you are currently under the care of a mental health professional, it is recommend you inform them of the nature of our coaching relationship.
PLEASE NOTE: Coaching is not a replacement for an addiction treatment program. If you are physically dependent on alcohol, withdrawal can carry serious medical risk, including in rare cases fatal risk. Please consult your GP or a medical professional. Coaching provides tools and accountability to help you sustain behavioural change and rebuild healthier habits and routines — it is not medical treatment.
You are solely responsible for the decisions, choices, and actions you take arising from your participation in any Product, and for your own wellbeing. To the extent permitted by law, I am not liable for any direct or indirect result of any advice, information, or content provided through a Product.
11. Information Disclaimer
I don't guarantee specific results or experiences from any Product. Any information, advice, or content I provide — including in sessions, the Breaking the Loop program materials, the course library, my blog, podcast appearances, or social media — is provided for general guidance and educational purposes only, and does not constitute medical, psychological, or other professional advice specific to your circumstances.
All care is taken in preparing this material, but I make no representation or warranty about its accuracy, completeness, or suitability for your particular purpose. To the extent permitted by law, I am not liable for any loss, damage, or cost arising from reliance on this information.
12. Crisis Support
I am not a crisis support service, and I can't guarantee I'll be available to respond quickly to messages, emails, or app check-ins outside of scheduled sessions.
If you are having thoughts or urges of suicide or self-harm, or of harming someone else; if you have self-harmed, attempted suicide, or hurt someone else; or if you are in significant distress and unable to get calm and regulated, please contact one of the following until you are safe
Emergency services (police or ambulance): 000
Lifeline (24-hour crisis support): 13 11 14
Suicide Call Back Service: 1300 659 467
Kids Helpline: 1800 55 1800
There are many more options for crisis support and other supports here on my website: https://fayelawrence.com.au/free-support-resources
13. Ethical Standards & Feedback
I follow the ACA Code of Ethics to ensure a professional and ethical practice. If you have any concerns, I encourage open communication so we can resolve them together. You're also welcome to contact the Australian Counselling Association (ACA) for further support. For ADHD coaching, I adhere to PAAC core competencies: https://paaccoaches.org/core-competencies.
14. Warranty and Australian Consumer Law
I use my best efforts to help you achieve your desired results, but I don't warrant that any Product will meet your specific requirements or that all clients will achieve the same outcomes.
My Products come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with a service, you are entitled to cancel your contract with me and receive a refund for the unused portion, or compensation for its reduced value. A major failure is defined under the Australian Consumer Law and includes, among other things, a service that is unfit for the purpose it was sold for, or that creates an unsafe situation. Nothing in these Terms, including the refund and cancellation clauses above, is intended to exclude, restrict, or modify these rights.
15. Intellectual Property and Content Licence
Any materials, program content, worksheets, videos, or other content I produce or provide as part of a Product remain my sole property, whether as copyright, trademark, or otherwise. No intellectual property rights are transferred to you by purchasing a Product.
Where a Product includes access to online content (such as the Breaking the Loop course library), I grant you a limited, revocable, non-exclusive, non-transferable licence to access and use that content for your own personal, non-commercial use only, for the licence term stated on the relevant Product page (for Breaking the Loop, currently 12 months from the first date of the program, unless otherwise stated). After this period, accefss will expire. Sharing your access, or any Product materials, with anyone outside your own household is not permitted.
16. Liability
To the extent permitted by law, my total liability arising out of or in connection with any Product or these Terms — whether under contract, tort (including negligence), equity, statute, or otherwise — will not exceed the amount you paid for the relevant Product.
17. Marketing and Testimonials
Any testimonial or feedback you provide may be used by me for marketing purposes, which may include use on my website, social media, or promotional materials, presented anonymously unless you agree otherwise. No identifying details will be used at any time.
18. Governing Law and Jurisdiction
These Terms are governed by the laws of Queensland, Australia. Any dispute arising out of or in connection with these Terms or any Product will be resolved exclusively in the courts of Queensland.
19. Severance
If any provision of these Terms is found to be prohibited or unenforceable in any jurisdiction, it will be ineffective only to that extent, without invalidating the remaining provisions or affecting their enforceability elsewhere.
20. Entire Agreement
These Terms, together with the relevant Product Information Page, Payment Page, and Privacy Policy, constitute the entire agreement between us regarding your Product, and supersede any prior discussions, whether oral or written.
————————————-
By booking a session or enrolling in a program, including Breaking the Loop, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
If you have any questions, please don't hesitate to ask — you can email me at: hello@fayelawrence.com.au
I look forward to working with you! ✨
Warmly,
Faye
Last updated 1 August 2026.