Privacy policy.
Privacy is important to us. It is our policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, www.fayelawrence.com.au and www.untoxicated.com.au, and any other sites/platforms we might own or operate (e.g. MailChimp for newsletters).
This policy was last updated at 26 February 2025.
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1. Introduction
Faye Lawrence Counselling & Coaching ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect personal information from you, including but not limited to:
Name, contact details (email, phone, address), and date of birth.
Health information relevant to coaching and counselling services.
Payment details for processing transactions.
Any other information you provide when interacting with our services.
3. How We Collect Your Information
We collect personal information directly from you when you:
Book a session via our website or third-party scheduling platforms.
Complete intake or consent forms.
Communicate with us via email, phone, or social media.
Subscribe to newsletters or resources.
4. How We Use Your Information
Your information is used to:
Provide coaching and counselling services tailored to your needs.
Manage appointments, billing, and communication.
Comply with legal and ethical obligations.
Improve our services and client experience.
5. Data Security & Storage
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Your data is:
Stored securely in encrypted cloud-based systems that comply with Australian data protection laws.
Retained for 7 years after your last session (or until age 25 for minors) in accordance with industry standards.
Deleted securely once retention obligations expire.
6. Disclosure of Your Information
We do not sell, rent, or share your information except:
When legally required (e.g., court orders, legal obligations under child protection laws).
If there is a serious risk of harm to you or others.
With your explicit consent for referrals or collaborative care.
To third-party service providers (e.g., payment processors, scheduling software) that comply with Australian privacy regulations.
7. Access & Correction of Your Information
You have the right to:
Request access to your personal information.
Ask for corrections if any details are inaccurate.
Withdraw consent for data collection, subject to legal requirements. To make a request, please contact hello@fayelawrence.com.au
8. Overseas Data Transfers
Some third-party services we use may store data overseas. We ensure that any international data storage aligns with Australian privacy protections.
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
10. Contact Us
If you have any questions about this policy or your data privacy rights, please contact: Faye Lawrence
Email: faye@fayelawrence.com.au
Website: www.fayelawrence.com.au